A timed auction at Hallmark Auto is an opportunistic game changer if you are looking to buy an accident-damaged car. But what if you’re not completely happy? We pride ourselves on transparency and customer satisfaction. A clear and accessible refund policy is crucial to building customer trust.
While we don't offer refunds on general vehicle purchases, we have a specific policy for deposits for our online Timed Auction membership.
Hallmark Auto's timed auctions
Are you looking for cheap accident-damaged cars for sale? Hallmark Auto's Timed Auctions offer a unique opportunity to purchase salvage vehicles at competitive prices. Whether you're searching for a smashed car for sale or a crashed car for sale, our auctions are the place to be. Here’s how they work:
After paying a membership deposit, bidders have 48 hours to place their bids, allowing ample time for research and consideration.
Refund policy for timed auction membership deposits
If you’ve made a deposit for our Timed Auction membership and wish to request a refund, here's what you need to know:
Refund eligibility: To qualify for a refund, you must have proof of payment for your deposit and have yet to renege on an agreement, such as failing to pay for a won auction bid.
Refund process: To initiate a refund request, contact one of our consultants or call us! You'll need to provide proof of payment, a bank confirmation letter, and a copy of your ID or passport. The refund process typically takes 7-10 working days.
Refund disbursement: Refunds are processed via EFT into the account provided on your bank confirmation letter. There are no fees associated with requesting or processing a refund.
Important considerations
Refunds for general vehicle purchases or salvage vehicles purchased outside the Timed Auction are unavailable. If a client wins a bid on a vehicle but fails to make payment, the deposit will be forfeited.
We aim to ensure a positive customer experience by providing clear information and efficient processing.
If you have any further questions about our Timed Auctions or refund policy, please don’t hesitate to contact our team.
How to buy a car from Hallmark Auto
Hallmark Auto offers a straightforward car buying process designed to make your experience as smooth as possible.
Vehicle selection: Browse through our online inventory or visit our dealership to explore our range of accident-damaged cars for sale.
Inspection: Thoroughly inspect the vehicle you're interested in. Hallmark Auto often provides detailed vehicle reports to assist in your evaluation.
Negotiation: Discuss the price and any additional costs with the dealership.
Purchase and payment: Once you've agreed on a price, you must complete the purchase and make payment. Hallmark Auto typically offers various payment options.
Vehicle collection or delivery: Arrange for vehicle collection from our dealership or explore delivery options if available.
Post-purchase services: Some dealerships offer additional services like warranty options or vehicle repairs.
Stay informed about the latest news in salvage car purchases. Visit our blog for helpful and up-to-date information to guide you through your salvage car-buying journey.